You have COVID text caused public panic
Reported At: Sunday, April 26, 2020
Resolved At: Monday, May 4, 2020
Case Number:
Status: Resolved

Timeline

  • 2020/04/26: Identified that the text in the application could potentially cause public panic:

When a user taps the "upload my data" button the next screen asserts "You have tested positive for COVID-19" which may be a false assertion and cause confusion. This text needs changing. Since the user is only supposed to upload data when asked to by a health official (see the previous screen), this statement should reiterate that data should not be uploaded UNLESS you have tested positive. It’s possible that uploading data without having tested positive will result in unnecessary and false notifications being sent to other users

From: https://docs.google.com/document/d/17GuApb1fG3Bn0_DVgDQgrtnd_QO3foBl7NVb8vaWeKc/preview

  • 2020/04/28: Mother-of-two Holly Donovan from Frankston panicked when she thought the app had diagnosed her with coronavirus.

Confusion and privacy concerns have grown over the federal government's COVIDSafe app, with one Melbourne woman saying a puzzling message led her to believe she had contracted the virus.

Mother-of-two Holly Donovan from Frankston panicked when she thought the app had diagnosed her with coronavirus.

The message "You have tested positive for COVID-19" appeared when she tapped the button "has a heath official asked you to upload your data?".

From: https://www.9news.com.au/national/covidsafe-app-melbourne-woman-feared-coronavirus-after-confusing-message/e9146501-6bbd-4509-b89a-406b2b98ed2a

  • 2020/05/04: V1.0.15 released which removed the text. Time to resolution 10 days.